The following two scenarios are possible. Please check:
1) The authentication URL in the email has not been clicked
To log in, you need to click the authentication URL provided in the body of the email sent at the time of the trial application. (The XXXXXXXX part of token_url is unique to each user.)
Authentication URL: https://app-explainablekansei.konicaminolta.com/auth/mail-confirm?token_url=XXXXXXXXX
If you have already clicked the above, please check if you can access the following URL:
https://app-explainablekansei.konicaminolta.com/
*You cannot log in directly from the authentication URL (https://app-explainablekansei.konicaminolta.com/auth/mail-confirm?token_url=XXXXXXXXX).
2) Expired Authentication URL Token
The authentication URL provided in the email sent during the trial application is valid for
24 hours. Please click it as soon as you receive it.
If 24 hours have passed, please contact us here.